What happens if my body butter melts?
Do your best to keep your body butter away from heat.
But because life happens, if your body butter happens to melt, it is still usable. You can put it in the fridge to solidfy.
However, if you want it to get back to that creamy whipped texture, after solidified in the fridge, you can take the extra step and use a hand-mixer to whip it until it reaches your desired texture.
Are the jars recyclable?
Yes they are! In efforts to do our part in making the environment more sustainable, we have created an incentive program for all jars and lids that are returned. For every 5 jars returned, you will receive a 10% discount on your next order.
Do you fulfill special order requests?
Of course! If you have a special order request, please email This email address is being protected from spambots. You need JavaScript enabled to view it. with what you require, and the date you need it for and you will receive a response within 48 hours.
While we love to do special requests, our ability to fulfill them all depends on the availability of supplies. The sooner we have the request the better we can prepare.
Why won't my wooden wick candle stay lit?
Wooden wicks have several benefits over the traditional cotton wicks; they burn cleaner, are more sustainable, and create a more soothing/warming ambiance through their soft crackling sounds.
Cotton wicks are known to be dipped in paraffin and sometimes zinc, helping them to light and burn easier, but it also means that they can release carcinogens into your home or place of business.
The differences between wooden and cotton wicks, mean that they need to be cared for slightly differently as well.
See some tips below for the maintenance of your wooden wick candle:
- Ensure a full melt pool (the width of the candle) is created to avoid tunneling throughout the life of your candle;
- It usually takes about 2 hours for a full melt pool to form;
- Keep the wick trimmed to 1/8"; you can do this by using a candle wick trimmer or cuticle clippers;
- Remove any ash build up before the next use, which can also change the burn/flame quality;
- If the wick is too long, it makes it difficult for the wax to be drawn up to the end of the wick;
- Last but not least, be patient when lighting your wick as it may take a few tries.